Susan Westgate, Clinical Instructor
Phone: (410) 706.1390
UM School of Social Work
525 West Redwood Street
Baltimore, Maryland 21201
Susan C. Westgate, MBA, MSW, LCSW-C is a board approved clinical supervisor in the state of Maryland. She obtained her Masters in Social Work at the University of Maryland, School of Social Work and a Masters in Business Administration with a focus on Leadership and Management at the University of Baltimore. She is currently a clinical instructor at the University of Maryland, School of Social Work. She also serves as Director of Community Care Coordination at LifeBridge Health, assisting with program development related to care coordination for high risk and medically and socially complex patients. Prior to her current work, she assisted in establishing and co-chaired the LifeBridge SNF Collaborative. She also formerly served as an Inpatient Social Worker at LifeBridge and developed expertise in critical care, oncology, hospice and palliative care, and trauma. Prior to joining Sinai Hospital, Susan worked at an Employee Assistance consulting firm in Washington, DC. During her tenure at this firm, she worked with organizations ranging from small non-profits to large, complex governmental organizations such as NASA, National Geospatial Intelligence Agency, and the District of Columbia Government. In addition to business development, project management, and proposal writing, she performed short-term solution focused counseling, group interventions, consultations with senior and supervisory client leadership, and assisted client contracts through provision of Critical Incident Stress Debriefings. She was one of the primary debriefers after the shooting at the Holocaust Museum in Washington, DC in 2009. Teaching is of central importance to Susan and she has taught and has forthcoming lectures on a variety of topics in professional development venues on subjects such as: healthcare forecasting; end of life care; supporting oncology patients and their families; industry and institutional challenges to hospital care; Emergency Department diversion programs; Population Health Management; vicarious trauma; working with LGBTQI patients; and the rise of Big Data within the world of healthcare. She has participated in a CSWE-sponsored National Trauma Task Force workgroup and she was a awarded an immersion fellowship through Boston University to study addictions and behavioral health. As a faculty member in the University of MD, School of Social Work’s graduate program she has received numerous teaching awards including the of the Exemplary Faculty Member of the Year Award along with the Dean’s Teaching Award for several consecutive semesters. She has been published in The New Social Worker, The Journal of Employee Assistance, Infusion Magazine, Provider Magazine, and Social Work Today.
MSW, University of Maryland, Baltimore
Public Speaking and Lecturing
Critical Incident Management
Social Determinants of Health
End of Life Care
Substance Abuse, Addiction and Recovery
Workplace and Organizational Conflict
Training and Program Development
Managing Work/Life Challenges
Multiculturalism and Diversity
The Limitations of Traditional EAP Metrics, Journal of Employee Assistance, July 2008
The article outlines the limitations of traditional EAP metrics and provides a proposed self-designed model of evaluation of utilization of EAP services through a technique that I label: Organizational Mapping.
Over-hauling the Image of the Social Worker, The New Social Worker, 2006
This article was written with the intention of motivating new and tenured Social Workers to consider the true nature of Social Work. Additionally this article highlights the importance of moving the larger perception of the field outside of the realms of convention.
Emergency Department (ED) Programs from the Inside-OutInfusion Magazine, January 2014
This article focuses on understanding Care Management challenges in the ED and identifying opportunities for home infusion provider collaboration.