Request Help By Phone
For quick access to help call the university helpdesk at 410-706-HELP.
-- Helpdesk Weekdays Office Hours
Monday - Friday the IT Help Desk is available to assist users via phone, email, fax, or walk-in visit from 8:00 am until 5:30 pm.
- After Hours Support
On Saturday- Sundays the IT Help Desk is available to assist users via phone and email from 9:00 am until 3:00 pm.
CITS will be staffing a limited second shift support for critical systems (Monday to Friday 5:00 pm to 10:30 pm). Users can report critical problems by leaving a voice mail message at 410-706-HELP or sending an email to email@example.com. Support staff will check the voice mail messages and notify appropriate staff members. They will also follow-up with the caller to confirm that the message was received and recorded.
You can also access the helpdesk by emailing firstname.lastname@example.org. Faculty can e-mail email@example.com for non-critical Blackboard help during office hours.
Other Forms of Assistance
Any time there are issues or best practices to be shared emails are sent out to all faculty (ensure that you are on the ALL FACULTY list by checking with Dave Pitts at firstname.lastname@example.org).