UMB IT Help Desk

The IT Department is available to students for help with their University accounts, Blackboard, Internet Access, and other technology needs.

The office is located in HSHSL Library at 601 W Lombard Street Room 540. The office has office hours M-F 8am -5:30pm and can be reached through email, phone, or by walk in appointment. The IT Help Desk is available to assist users via voice mail and email on Saturday and Sunday 9am – 3pm. 

Phone number: 410-706-HELP

For more informationhttp://www.umaryland.edu/helpdesk/

SSW IT Department

Social Work Informatics is the collection, classification, storage, retrieval, communication and optimal use of Social Work related data, information, and knowledge.  The Informatics Office is one of the core sources of support at the School of Social Work. The staff uses a wide range of audio, video, and computer technology to facilitate and enhance the learning environment at the School. The staff's goal is to provide the resources to allow you to do your research/studies/work in an efficient and secure environment.

The IDEA Team

The IDEA Team provides services and support in instructional design, e-Learning, assessments, online and hybrid learning technologies for the faculty, staff and students of the UMB School of Social Work.

The mission of the IDEA team is to support quality teaching, learning and research by providing services and resources related to instructional design, eLearning, pedagogy, educational technology, assessment and evaluation. We put our knowledge of research-based practices, assessment and alignment of curriculum, tools and technologies for teaching and learning, innovation and experimentation to work for the School of Social Work community. Reporting to the Associate Dean of Academic Affairs, the IDEA Team is led by the Assistant Dean of Instructional Design and Technology.

Please visit the IDEA Team Toolbox for all resources, workshops, training and support for Blackboard, Collaborate, Tk20, and other academic services, as well as for designing online and hybrid courses. 

If you need help for any of those, please view our help page for the best way to contact us so that we may assist you most efficiently.

If you are looking for IT or Technology help with email, wi-fi, networks, classroom tech, media services, audio/video, computing, labs, printers, Office 365, etc. - please contact SSW Informatics. ‌For web sites and non-course-related graphic design assistance, please contact Assistant Dean, Matt Conn in the Office of Communications.

 

Blackboard Emergency?

Is Blackboard down? Won't load? Can't log in?
Contact UMB CITS Helpdesk:

410-706-HELP
help@umaryland.edu
http://www.umaryland.edu/helpdesk/


Course problem? Quiz problem? Assignment problem? Questions about using Bb?
Contact SSW IDEA Team:

http://tinyurl.com/sswideateamhelp
410-870-9663
ideateam@ssw.umaryland.edu

WebEx

WebEx Videoconferencing:
https://www.umaryland.edu/cits/services/webex/

Support for Webex Videoconferencing:
sswmediacenter@ssw.umaryland.edu

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