UMB IT Help Desk

The IT Department is available to students for help with their University accounts, Blackboard, Internet Access, and other technology needs.

The office is located in HSHSL Library at 601 W Lombard Street Room 540. The office has office hours M-F 8am -5:30pm and can be reached through email, phone, or by walk in appointment. The IT Help Desk is available to assist users via voice mail and email on Saturday and Sunday 9am – 3pm. 

Phone number: 410-706-HELP

For more information

SSW IT Department

Social Work Informatics is the collection, classification, storage, retrieval, communication and optimal use of Social Work related data, information, and knowledge.  The Informatics Office is one of the core sources of support at the School of Social Work. The staff uses a wide range of audio, video, and computer technology to facilitate and enhance the learning environment at the School. The staff's goal is to provide the resources to allow you to do your research/studies/work in an efficient and secure environment.

SSW IT Services will have adjusted hours for summer starting
Monday, June 3.

In Person Office Hours
Monday thru Thursday 8:30AM to 3:30PM
& Friday 8:30AM to 2:30PM

Remote Support
Monday thru Friday 8:30AM to 4:30PM

SSW IT Services appointment link: Computer Security Updates and Software Patches 

School of Social Work
525 W. Redwood ST
Suite 4E39
Baltimore, MD 21201

Contact Email: 

Emergency Support 

The IDEA Team

The IDEA Team provides services and support in instructional design, e-Learning, assessments, online and hybrid learning technologies for the faculty, staff and students of the UMB School of Social Work.

The mission of the IDEA team is to support quality teaching, learning and research by providing services and resources related to instructional design, eLearning, pedagogy, educational technology, assessment and evaluation. We put our knowledge of research-based practices, assessment and alignment of curriculum, tools and technologies for teaching and learning, innovation and experimentation to work for the School of Social Work community. Reporting to the SSW Dean, the IDEA Team is led by the Associate Dean of Instructional Design and Technology.

Please visit the IDEA Team Knowledgebase for all resources, workshops, training and support for Blackboard, Concourse syllabus and other academic services, as well as for designing online and hybrid courses.

For assistance with instructional technologies, please view our help page as the best way to contact us so that we may assist you most efficiently.

If you are looking for IT or Technology help with email, wi-fi, networks, classroom tech, media services, audio/video, computing, labs, printers, Office 365, etc. - please contact SSW Informatics (see above). ‌For web sites please use the SSW Communications web request form 

Blackboard Emergency?

Is Blackboard down? Won't load? Can't log in?
Contact UMB CITS Helpdesk:


Course problem? Quiz problem? Assignment problem? Questions about using Bb?
Contact SSW IDEA Team:


WebEx Videoconferencing:

Support for Webex Videoconferencing:

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